Data Deletion Request

Your Right to Delete

At WINK VPN, we respect and uphold your right to request the deletion of your personal data. This right is guaranteed under major privacy regulations including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws worldwide.

We believe your data belongs to you. When you no longer wish to use our service, you should be able to have your data completely removed from our systems.

What Data Gets Deleted

When you submit a data deletion request, we will permanently remove the following from our active databases:

Account information - email address, username, account preferences and settings
Connection metadata - connection timestamps, server selection history
App usage data - feature usage analytics, device information
Premium subscription data - subscription status and preferences (after all billing obligations have been fulfilled)

What Data Is Retained

Due to legal obligations and technical constraints, some data may be retained after your deletion request:

Anonymized aggregate statistics - this data has been stripped of all identifiers and cannot be linked back to you in any way. It is used purely for understanding overall service usage patterns.
Payment and billing records - financial regulations in most jurisdictions require us to retain transaction records for a minimum period (typically 7 years for tax compliance purposes). These records are stored securely and accessed only for legal/audit purposes.

How to Request Deletion

You can request the deletion of your data using any of the following methods:

In-App Deletion

Open the WINK VPN app and navigate to Settings, then Account, then Delete Account. Follow the on-screen prompts to confirm. This is the fastest method.

Via This Page

Fill out the deletion request form below. We will verify your identity through your registered email and process the request.

Via Email

Send an email to support@winkvpn.app with the subject line "Data Deletion Request" and include the email address associated with your account.

Deletion Timeline

Request Received: You will receive an immediate email confirmation acknowledging your deletion request.
Processing: Your data will be removed from all active databases within 30 calendar days from the date of your request.
Completion: A final confirmation email will be sent to you once all deletable data has been successfully removed.

Note: Some data may persist in encrypted backup systems for up to 90 days before being fully purged during the regular backup rotation cycle. During this period, the data remains encrypted and inaccessible.

Submit a Deletion Request

Fill out the form below to request deletion of your WINK VPN account and associated data.

Email Address *

Reason for Deletion

Additional Details (Optional)

I understand that data deletion is permanent and cannot be undone. My account and all associated data will be permanently removed from WINK VPN systems.

Important Notice

Data deletion is strictly irreversible. Once your data is deleted, it cannot be recovered under any circumstances.
Cancel your subscription first. Premium subscriptions should be cancelled through Google Play before requesting data deletion to prevent future charges.
Remaining premium time will be forfeited. If you have active premium time remaining, it will be lost upon account deletion. No refunds will be issued for unused subscription periods.
Re-registration. After deletion, you may create a new account, but none of your previous data, preferences, or subscription history will be available.